📂 Category: Support
In Buscoou PRO, administrators can manually create and assign support tickets to streamline customer service and internal operations.
How to Open a New Ticket
1️⃣ Navigate to Support -> New Ticket from the sidebar menu.
2️⃣ Select the assignee (Default: Yourself. You can leave it unassigned if needed).
3️⃣ Select the customer who the ticket is for.
4️⃣ Choose the relevant department that will handle the request.
5️⃣ Set the priority level (Low, Medium, High, Urgent).
6️⃣ Enter a subject that summarizes the issue.
7️⃣ Write a detailed message describing the problem or request.
8️⃣ Click "Submit" to create the ticket.
What Happens When a Ticket is Created?
📩 Notification to the Customer – The customer receives an email informing them that a ticket has been opened.
✉️ Configurable Email Template – You can customize this message in Setup -> Email Templates -> New Ticket Opened (Admin).
🔔 Notification to Assigned Staff Member – If the ticket is assigned to another staff member, they will receive a notification.
🔒 Access Control – If a staff member is not in the ticket’s assigned department, and the setting Setup -> Settings -> Tickets -> Allow staff to access only tickets that belong to staff departments is enabled, they won’t be able to view the ticket.
Why Use This Feature?
✅ Streamline support operations – Quickly create and assign tickets.
✅ Enhance customer communication – Ensure clients are promptly informed.
✅ Improve internal workflow – Assign tickets efficiently to the right department.
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