📂 Category: Support
In Buscoou PRO, you can change the status of a support ticket without sending a reply to the customer. This is useful for internal management when updating ticket progress without notifying the client.
How to Change Ticket Status Without Replying
1️⃣ Open the ticket you want to update.
2️⃣ Locate the status dropdown in the top right corner of the ticket window.
3️⃣ Select the new status (e.g., Open, In Progress, Resolved).
4️⃣ The status updates automatically—no need to save changes.
🚫 No email notification will be sent to the customer when you change the ticket status this way.
Benefits of Changing Status Without Replying
✅ Efficient ticket management – Update ticket progress internally without unnecessary customer emails.
✅ Reduces confusion – Prevents customers from receiving multiple notifications for minor status updates.
✅ Streamlined workflow – Quickly manage ticket statuses without needing to compose a response.
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