📂 Category: Support
In Buscoou PRO, you can customize ticket statuses to better fit your support workflow. This allows you to track tickets efficiently based on their progress and priority.
How to Customize Ticket Statuses
1️⃣ Navigate to Setup -> Support -> Ticket Statuses.
2️⃣ View the predefined statuses – These are default system statuses that cannot be deleted.
3️⃣ Edit status name – You can rename statuses to match your internal processes.
4️⃣ Set a color for each status:
- Click on the Edit button next to a status.
- Choose a color that visually represents the status.
📊 While managing ticket statuses, you can also see how many tickets are currently assigned to each status.
Why Customize Ticket Statuses?
✅ Improved ticket tracking – Define statuses that align with your support process.
✅ Visual clarity – Use colors to easily distinguish ticket statuses.
✅ Efficient workflow – Keep better control over ticket progress and escalation.
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