📂 Category: Support
In Buscoou PRO, you can quickly insert a Knowledge Base link while replying to a support ticket. This feature allows you to direct customers to relevant articles that can help resolve their issues without the need for extensive explanations.
How to Insert a Knowledge Base Link in a Ticket Response
1️⃣ While replying or opening a ticket, click on the Insert Knowledge Base Link button.
2️⃣ A popup window will appear with a list of Knowledge Base articles.
3️⃣ Click on the plus (+) icon next to the article you want to insert.
4️⃣ The link will be automatically added where your cursor is positioned in the reply editor.
Important Notes
🔹 If the Knowledge Base is disabled, this option will not be available.
🔹 To enable it, go to Setup -> Settings -> Customers -> Use Knowledge Base and set it to Yes.
🔹 Using Knowledge Base links in responses can reduce ticket resolution time and improve customer satisfaction.
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