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  • How to Automatically Close Support Tickets

    16/03/2025 19:41:58
    📂 Category: Support In Buscoou PRO, you can configure the system to automatically close inactive tickets after a specified period. This helps to keep your support queue clean and en...

  • How to Set Up the Ticket Form

    16/03/2025 19:48:34
    📂 Category: Support The embedded ticket form in Buscoou PRO is a predefined form that allows you to integrate customer support requests directly into your CRM. When a user submits a ticket through t...

  • Allow Access to Tickets for Non-Staff Members

    16/03/2025 19:51:21
    📂 Category: Support By default, non-staff members do not have access to tickets in Buscoou PRO. However, if you need to allow certain clients or external collaborators...

  • Ticket Services in Buscoou PRO

    16/03/2025 19:53:09
    📂 Category: Support The Ticket Services feature in Buscoou PRO allows customers to specify the service or product related to their ticket when submitting a sup...

  • Translating Ticket Priorities and Ticket Statuses

    16/03/2025 19:58:54
    📂 Category: Support In Buscoou PRO, ticket priorities and ticket statuses are stored in the database. However, you can customize and translate them by modifyin...

  • Private Staff Notes

    16/03/2025 20:01:06
    📂 Category: Support In Buscoou PRO, you can add private notes to tickets to facilitate internal collaboration among staff members. These notes are not visib...

  • Allowed File Extensions

    16/03/2025 20:03:45
    📂 Category: Support In Buscoou PRO, the allowed file extensions for support tickets are managed separately from the global file extension settings. This ensures bet...

  • Maximum Ticket Attachments

    16/03/2025 20:06:59
    📂 Category: Support In Buscoou PRO, you can set a limit on the number of attachments that can be uploaded in a support ticket. This helps manage storage efficiently...

  • Inserting a Knowledge Base Link

    16/03/2025 20:08:35
    📂 Category: Support In Buscoou PRO, you can quickly insert a Knowledge Base link while replying to a support ticket. This feature allows you to direct customers to rele...

  • Using Predefined Replies

    16/03/2025 20:10:46
    📂 Category: Support In Buscoou PRO, you can create predefined replies to speed up responses to common customer inquiries. This feature helps support agents save time...

  • Changing Ticket Status Without Replying

    16/03/2025 20:12:06
    📂 Category: Support In Buscoou PRO, you can change the status of a support ticket without sending a reply to the customer. This is useful for internal management...

  • Customizing Ticket Statuses

    16/03/2025 20:13:16
    📂 Category: Support In Buscoou PRO, you can customize ticket statuses to better fit your support workflow. This allows you to track tickets efficiently based o...

  • Customizing Ticket Priorities

    16/03/2025 20:14:25
    📂 Category: Support In Buscoou PRO, you can customize ticket priorities to better manage incoming support requests and ensure that urgent issues are handled efficiently....

  • Customizing Ticket Email Templates

    16/03/2025 20:19:10
    📂 Category: Support In Buscoou PRO, you can easily customize ticket-related email templates to align with your communication style and support process. How...

  • Opening a Ticket from the Admin Area

    16/03/2025 20:19:43
    📂 Category: Support In Buscoou PRO, administrators can manually create and assign support tickets to streamline customer service and internal operations. How to Open a New...

  • Email Piping / Auto Importing Tickets

    16/03/2025 20:23:43
    📂 Category: Support Email Piping is a feature in Buscoou PRO that allows you to automatically open or reply to tickets via email. This ensures that customer in...

  • Configuring Support Departments

    16/03/2025 20:24:18
    📂 Category: Support Setting up support departments in Buscoou PRO allows you to efficiently manage customer tickets by directing them to the appropriate teams. How to Creat...